1 Establish the context for change

1.1 Requirement for change is confirmed through consideration of changes to legislation, business or organisational requirements

1.2 Key stakeholders are identified and consulted on the proposed change

1.3 Benchmarking is conducted with other similar organisational/ functional/best practice standards to confirm the preferred methodology for managing the change

1.4 Specialists and experts are consulted as required to assist in identifying major change requirements or opportunities

1.5 Overall life-cycle and phases of change are identified

2 Develop risk management strategy

2.1 Risk assessment is conducted to identify risks and hazards related to the change

2.2 Identified risks are evaluated and controls are established so far as is reasonably practicable in accordance with organisational policy and procedures

2.3 Responsibility for management of established controls is determined

3 Develop implementation plan

3.1 Complexity of change is identified and appropriate phases and transition plans are developed

3.2 Communication strategy is developed in collaboration with key stakeholders

3.3 Modifications to systems and infrastructure are identified

3.4 Resources required to implement the change are identified

3.5 Affected personnel and required training/up skilling is identified

3.6 Updating of risk registers and other safety documentation is identified

3.7 Procedures for post implementation monitoring and review are established

3.8 Changes are documented and approval by key stakeholders is obtained in accordance with regulatory and organisational requirements

4 Communicate workplace change

4.1 Anticipated change is advertised to appropriate organisational personnel who will be affected by the change

4.2 Range of strategies is used to foster a positive attitude to the change, especially from the individuals on whom the organisational change will have the most effect

4.3 Advice is provided to key stakeholders on strategies for effective change management and sensitivity is shown to people’s individual responses to change

4.4 Leadership and communication strategies are used to assist others to deal with ambiguity and to adapt to change

5 Implement workplace change

5.1 Policies, practices and procedures are altered and implemented as required to support the change management strategy

5.2 Modifications to systems and infrastructure are implemented

5.3 Required training/up skilling of affected personnel is facilitated

5.4 Risk registers and other safety documentation are updated to reflect the implemented change

6 Monitor and review change process and outcomes

6.1 Organisational safety management system is reviewed and revised to reflect the changes

6.2 Ongoing process are monitored following the implementation of the change to ensure it is meeting organisational requirements

This section describes the knowledge and skills required for this unit.

Required knowledge:

Change management strategies

Hazard identification

Key factors in the internal and external operating environment

Negotiation processes

Organisational goals, policies and procedures

Relevant legislation, regulations, permit and licence requirements related to changes

Risk management principles

Safety management system

Required skills:

Adapt to any changes in legislation and regulations as they may relate to change management

Communicate effectively with others when managing workplace change

Conduct risk assessments

Consult with stakeholders using appropriate words and language structure to explain complex ideas to different audiences

Interpret and explain complex, formal documents and assist others to apply them in the workplace

Monitor change management strategies

Prepare written advice and reports

Work collaboratively with employees and management when managing anticipated changes in the workplace

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the required knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Assessment must include exercises which demonstrate competent performance of the following in a range of situations:

identifying barriers to change within an organisation

developing a plan to implement a specific change within an organisation

implementing a specific change within an organisation

conducting a review of an implemented change within an organisation

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Changes may apply to:

systems

policies and procedures

equipment

practices

regulatory requirements

External stakeholders may include:

regulators

consultants

operators/maintainers

constructors/manufacturers

statutory bodies

customers/community

Internal stakeholders may include:

board and executives

business managers

consortium partners

employees

Applicable legislation, regulations and codes may include:

relevant legislation and regulations of the commonwealth government and each applicable state/territory regulatory authority

relevant rail industry safe working codes and regulations

relevant state/territory permit regulations and requirements

relevant state/territory occupational health and safety (OH&S) and environmental legislation